We have recently changed our Service Team Members to a Commission Based Pay Model. We now charge a 20% service charge to all restaurant sales. Our new commission-based compensation model for our team is designed to ensure that they continue to be very well compensated for their hard work, cost of living increases, and inflation we currently face.
While the Service Charge is not directly passed through to the staff, the commission and sales incentives they receive with the new program exceed the net revenue in the prior income model. In short, the intent of these changes is designed to increase their wage-earning potential and create a better living experience for them.
With this commission model in place, there is no expectation of a gratuity in addition to the 20% Service Charge. If you feel an additional gratuity is warranted, please know that your generosity in recognizing exceptional service is very much appreciated, and 100% will be retained by your server.
